Return Policy

At DESEYENER COMPANY, we strive to provide high-quality products and services that meet your expectations. However, we acknowledge that there may be instances where you may need to return or exchange a product. To ensure a smooth and hassle-free process, we have established the following return policy:

Lash extensions

Only unopened and unused lash extension products are eligible for returns or exchanges.
if you wish to return and exchange your product, you can do so up to 5 business days provides the items are unopened and sealed in the original package, when deseyener received and I specked the package, customer will get store credit.
For hygiene reasons, opened or used lash extension products cannot be returned or exchanged, unless there is a manufacturing defect.
Beauty tools and accessories associated with lash extensions can only be returned if they have not been used.
Deseyener not responsible to covering shipping cost for unused products.
Deseyener not responsible for delays in shipping incurred by USPS, UPS, DHL and FEDEX or other postal services. We ship our products promptly and provide shipping information ( tracking number ) and lost or stolen i teams not eligible for refund or credit. If your package lost or stolen please contact us at 6469263393

TWEEZERS

Deseyener tweezers double tested by Anna and deseyener team members and only returnable with video proof.
Tweezers sales are final and non-refundable.

ADHESIVE

When open is non-refundable
Only broken or defected product eligible for refund or store credit, must be contacted with in 5 business days.

Phone number - 6469263393

Manufacturing Defects:

In the unlikely event that you receive a lash extension product with a manufacturing defect, please notify us within 7 days of receiving the product.
Provide relevant details about the defect along with supporting photographs.
We will review your claim and, if approved, provide instructions for returning the defective product.
Once we receive and inspect the item, we will either replace the product or issue a refund, depending on your preference.

Returns due to Preference or Change of Mind:

If you need to return a lash extension product due to a personal preference or change of mind, please notify us within 14 days of receiving the product.
The product must be unopened, unused, and in its original packaging.
You will be responsible for covering the return shipping costs.
Once we receive and inspect the item, we will issue a refund for the original purchase price, excluding any shipping fees, within 7 business days.

Refunds:

All approved refunds will be credited to the original form of payment used during the purchase.
Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card provider's policies.

Non-returnable Products:

For health and safety reasons, lash adhesives , opened lash extensions and pre made fans cannot be returned or exchanged, except in case of a manufacturing defect.
Gift cards, digital products, and downloadable content are also non-returnable.

Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with returns or exchanges, please contact our customer service team via email or phone.
Email: deseyenerinfo@gmail.com
Phone: 6469263393
We are committed to resolving any issues promptly and to your satisfaction.

Please note that this return policy is subject to change without prior notice. We recommend reviewing it regularly or contacting us directly for any specific inquiries regarding the return process.